Our 2020/21 plans and budget and future strategy

In this survey you can share your feedback on our 2020/21 plans and budget, as well as the work we've been doing to shape our future strategy.

The questions follow the structure of our consultation document - available at www.financial-ombudsman.org.uk/publications/strategic-plans-budget.

The perspectives you share with us will help inform our final plans and budget, which we’ll publish before the end of March 2020.